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Customer Service


Welcome

Thank you for joining our client base.  


Contacting the Customer Service Department

The preferred method for reaching our customer service department is by e-mail.  Please include your order number in your email, to assist us in serving you.


E-Mail Address:  helpdesk (at) copedia.com  helpdesk (at) copedia.com

Phone:  (Please use email for support)    970-306-7696
Mailing Address:  Endeavor, Inc. (Copedia)
P.O. Box 5677
Vail, CO 81658
US



Paying with Credit Card

We accept credit card payment for online orders.

Please provide the "Bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company.

User the ship to fields for your licensing information.

Your credit card will not be charged until we provide the goods or services you ordered.
 
We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®

 
The merchant name that will appear on your credit card statement is:  Endeavor, Inc. (Copedia)
 

Security

When you click on the checkout button in our estore you will notice that the address line in your browser changes to https://, this means that you are communicating with our servers via SSL (secure socket layers).  Our SSL Certificate is issued in our name by Volusion.  Our certificate is current, so you can rest assured your transaction with us is secure and trustworthy.

The file you download is digitally signed by us to ensure integrity and security for delivery to you. 


Processing an Order.

You will receive an email confirming that we have received your order.  The email will also contain your installation instructions and keys.  All products and services are delivered electronically.
 
All orders are shipped via:

Internet Download


How to Change Your Order

We process your order very quickly. Once you activate the  software, it cannot be deactivated and we will be unable to modify your order. If you find that you have made an error in your order, or you have difficulty with the process, please notify us immediately by e-mailing us at the following e-mail address.  

Customer Service Email Address:      helpdesk (at) copedia.com

Return Policy


You have 48 hours to request a refund for any of our software products. You must request a return authorization to helpdesk (at) copedia.com and tell us why the products did not meet your needs. If you purchase individual items contained in a content library, they cannot be returned.

Promotional Mailings

 

We will notify you of any upcoming new releases and new products that may interest you.  For more information about our privacy policies click on the Privacy Policy hyperlink on our home page.
 

Customer Service Email:    helpdesk (at) copedia.com