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Customer Service
Welcome
Thank you for joining our client base.
Contacting the Customer Service Department
The preferred method for reaching our customer service department is by e-mail. Please include your order number in your email, to assist us in serving you.
E-Mail Address:  helpdesk (at) copedia.com
Phone: (Please use email
for support) 970-306-7696
Mailing Address: Endeavor, Inc. (Copedia)
P.O. Box 5677
Vail, CO 81658
US
Paying with Credit Card
We accept credit card payment for online orders.
Please provide the "Bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company.
User the ship to fields for your licensing information.
Your credit card will not be charged until we provide the goods or services you ordered.
We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
The merchant name that will appear on your credit card statement is:
Endeavor, Inc. (Copedia)
Security
When you click on the checkout button in our estore you will notice that the address line in your browser changes to https://, this means that you are communicating with our servers via SSL (secure socket layers). Our SSL Certificate is issued in our name by Volusion. Our certificate is current, so you can rest assured your transaction with us is secure and trustworthy.
The file you download is digitally signed by us to ensure integrity and security for delivery to you.
Processing an Order
You will receive an email confirming that we have received your order. We will contact you regarding any additional information that we may need during the activation process. All products and services are delivered electronically.
All orders are shipped from:
Internet Download
Endeavor, Inc. (Copedia)
P.O. Box 5677
Vail, CO 81658
United States
How to Change Your Order
We process your order very quickly. Once you activate the software, it cannot be deactivated and we will be unable to modify your order. If you find that you have made an error in your order, or you have difficulty with the process, please notify us immediately by e-mailing us at the following e-mail address.
Customer Service Email Address: helpdesk (at) copedia.com
Promotional Mailings
We will notify you of any upcoming new releases and new products that may interest you. For more information about our privacy policies click on the Privacy Policy hyperlink below.
Customer Service Email: helpdesk (at) copedia.com
PRIVACY POLICY
Returns and Exchanges
If your have received corrupted, damaged, defective or incorrectly downloaded software contact our customer service department immediately.
Return Policy:
You have 14 days to request a refund. You must request a return authorization number and tell us why the products did not meet your needs. If you purchase individual items contained in
a content library, they cannot be returned.
All returns should be sent to the following address
Endeavor, Inc. (Copedia)
P.O. Box 5677
Vail, CO 81658
United States
Contact: Support
E-mail address: helpdesk (at) copedia.com
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